Body Renovation Attendance Policy
We work with all patients to make sure appointments are congruent with established plans of care, while being respectful of personal needs. We understand that occasionally missed appointments occur for various reasons.
But, when you miss an appointment without cancelling, someone else who could have been seen in your place is delayed unnecessarily. We do track late cancellations and no-show appointments. Body Renovation holds the right to charge for each appointment cancelled within 24 hours. *
A late cancellation is defined as missing an appointment without cancelling at least 24 hours before the scheduled appointment. Monday appointments require notice the Friday morning before.
A no-show appointment is defined as missing an appointment without contacting Body Renovation to discuss. Body Renovation holds the right to charge for any no-show appointment.
Habitual offenses can result in discussion with your provider, alternate scheduling protocols or, unfortunately, discharge from our practice.
Calls/e-mails left AFTER BUSINESS HOURS the day before an appointment will be recorded as though they were received the morning of the appointment.
Calls/e-mails left over WEEKENDS will be recorded as though they were left Monday morning.
Business hours **
Monday: 8:30 a.m. - 5:00 p.m.
Tuesday: 8:30 a.m. - 5:00 p.m.
Wednesday: 8:30 a.m. - 5:00 p.m.
Thursday: 8:30 a.m. - 5:00 p.m.
Friday: 8:30 a.m. - 2:30 p.m.
* For future reference, our attendance policy is always outlined/included and downloadable through our Patient Portal Registration process.
** Clinical hours can be found by clicking the location you prefer under the "About Us" tab above.